Refund policy

Last Updated: October 8, 2026

At Montclarent, customer satisfaction is important to us. We want you to feel confident when shopping with us and enjoy a straightforward experience from placing your order to receiving your purchase.

If you are not completely satisfied with your order, you may request a return in accordance with the terms and conditions outlined below.

1. Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and unworn.

  • The item must be in its original condition.

  • All original tags and packaging must be included.

  • Proof of purchase or an order confirmation must be provided.

To initiate a return, please contact our customer support team at:

Email: support@montclarent.com

Please include your order number and the reason for your return so our team can assist you efficiently.

Once your return request has been reviewed and approved, we will provide instructions on how and where to send your item.

Please note: Items returned without prior return authorization may not be accepted.

2. Damaged, Defective, or Incorrect Items

We encourage all customers to inspect their orders upon delivery.

If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible at:

Email: support@montclarent.com

Please provide your order number, a description of the issue, and photographs if applicable.

Our customer support team will review your request and work with you to arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene considerations, customization, or specific sale conditions.

These may include:

  • Personalized or custom-made products.

  • Gift cards.

  • Clearance or final sale items where clearly indicated at the time of purchase.

If you are unsure whether a particular product is eligible for return, please contact our customer support team before submitting a return request.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

4. Exchanges

We currently do not offer direct product exchanges.

If you would like to receive a different color, style, or product variation, we recommend requesting a return for your original item and placing a separate order for the desired product.

Once your original return has been received, inspected, and approved, your refund will be processed in accordance with the terms outlined below.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If your return is approved, the refund will be issued to the original payment method used when placing your order.

Please note the following:

  • Refunds are typically processed within 10 business days after approval.

  • Your bank, credit card issuer, or payment provider may require additional time to process and display the refund in your account.

  • Refund processing times may vary depending on your payment provider.

If more than 15 business days (Monday through Friday) have passed since your refund was approved and you have not received your funds, please contact us at:

Email: support@montclarent.com

Our customer support team will review the situation and assist you in resolving the issue.

6. Changes to This Return & Refund Policy

Montclarent reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in our business operations, customer service procedures, or applicable legal requirements.

Any updates will be published on this page, together with the latest revision date.

Contact Information

Have a question about our products, your order, or anything else? Our customer support team is here to help.

Please don't hesitate to get in touch with us using the contact details below.

Store Name: Montclarent

Business Name: Levantan LLC

Company No: 10415453
EIN Number: 38-4378828

Registered Business Address:

15442 Ventura Blvd, Sherman Oaks, CA 91403, United States

US Fulfillment & Warehouse Address:

15 Spencer Pl, Brooklyn, NY 11216, United States

Phone: +1 (516) 202-3915

Email: support@montclarent.com

Customer Service Hours

Monday – Friday:

9:00 AM – 6:00 PM (Pacific Time)

Saturday – Sunday:

10:00 AM – 4:00 PM (Pacific Time)

We aim to respond to all customer inquiries within 24 hours during business hours.